SHIPPING & LOYALTY POINTS
Loyalty PointsFor every $500 you spend with us, we will give you $25 a 5% rebate coupon for your online orders. You earn 1 point for every $1 dollar that you spend. When you reach 500 points you can redeem them for $25 off.
Refer a Friend program
We really believe in the power of our customers and we want to reward you for telling everyone you know about Bodyenergyclub.com
Give a friend $10 off their first purchase and earn 200 points if they spend over $30
Body Energy Club will be happy to issue you a full refund minus a 10% restocking fee in the form of an in store credit within 30 days on all unopened products. We must be notified of all returns prior to their return shipment.
If you would like to return an item please ship it to our national warehouse. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Promotional items (T-shirts, Shaker Cups, etc.), may be kept in lieu of any inconvenience you may have incurred.
All International sales are final.
Damaged or Incorrect Items
In the unfortunate event that any of your products arrive damaged, or if there has been an error in your order, please contact our Customer Service Department within 48 hours and we will be happy to assist you in resolving this matter.
The online store runs Monday-Thursday 8AM-4PM & Fridays 8AM-2PM. The online store does not ship on holidays or weekends as Canada Post doesn’t pick up on weekends or holidays. If we have everything in stock, orders will usually go out same day or next day. If we do not have stock, a next day transfer is made to ship the following day.
If a product that you have ordered is not available or on back order, you will receive an email from us before your order has been shipped out. We will offer to hold your order & ship everything once the missing product(s) are back in stock. Alternatively we can issue a refund or credit for the missing product(s).
Everything is shipped expedited, so orders arrive in a timely matter and a tracking number is sent as soon as the parcel is packed. Which is trackable late afternoon/early evening on the same day the order is packed, once Canada Post scans the order in.
Orders shipped within Canada with a subtotal of $39 or more before tax qualify for free shipping.
Anytime your subtotal drops below $39 in Canada or $100 in the US, when using coupons, points or price matching, you will be charged a flat shipping rate charge of $6.99 in Canada or $29.99 in the US
All prices are in Canadian Currency.
We currently ship within CANADA & US ONLY