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Call 1-877-776-4844

All prices at BodyEnergyClub.com are exclusive to online customers only. Local store prices may vary from those displayed online. Product prices between our online store and retail locations are subject to change at any time. We may offer exclusive online sales, special pricing and promotions that may not be the same at a retail location and vice versa, our store promotions and specials may not run online.

Help

Please refer to one of the following topics:
  1. Reward Points
  2. Refer a Friend program
  3. Lowest Price Guarantee
  4. Security
  5. Payment Option
  6. Changing An Order
  7. Canceling An Order
  8. Return Policy
  9. Damaged or Incorrect Items
  10. Shipping Information

1. Reward Points

Have you heard?

We want to thank you!

Here’s how it works:
  • For every $500 you spend with us we will give you a $25 credit!
  • That’s it… not tricks, no gimmicks, it’s just that simple!
  • For every $1 dollar that you spend you get 1 point. When you reach 500 points we will give you a credit on your account for $25.
We value and appreciate you and the business you bring to us so we thank you! Please accept this token of our appreciation!

2. Refer a Friend program

We really believe in the power of our customers and we want to reward you for telling everyone you know about Bodyenergyclub.com!
Find out more

3. Lowest Price Guarantee

Our goal is to provide our customers with an on-line shopping experience, offering exceptional products, service and prices for vitamins and nutritional supplements. We guarantee that we will beat lower regular prices in Canada by 5%. If you find a lower, regular price on an identical in-stock item at any online site of a local competitor in Canada, just provide us with the confirmation of the lower price and we'll BEAT that price by 5%.

Remember, you also earn a 5% rebate with us because you earn points on your purchases and when you reach 500 points you get a $25 credit to your account. This amounts to an astonishing 10% benefit to you! We won’t stop there though, in our quest to be the best, we will also credit your account with 50 points for bringing this to our attention!

We guarantee that you will get the highest quality products at the lowest price and the best customer service out there!

4. Security

Body Energy Club has made every effort to protect all sensitive, private and confidential customer information under our control from loss, misuse or alteration. This includes external firewall technology, staff access security passwords, customer passwords, and redundant accounting and audit. While we use SSL encryption (the highest form of data encryption commercially available) to protect sensitive information online, we also do everything in our power to protect user-information off-line.

5. Payment Option

At this time Body Energy Club is happy to accept the following forms of payments:

  • Visa
  • MasterCard
  • American Express
  • Interac Transfer
  • PayPal

6. Changing An Order

You may change your order if you call or email us before your order is processed. Our toll free telephone number is 1-877-776-4844 or email us at sales@bodyenergyclub.com.

7. Canceling An Order

You may cancel your order if you call or email us before your order is processed. Our toll free telephone number is1-877-776-4844 or email us at sales@bodyenergyclub.com.

8. Return Policy

Body Energy Club will be happy to issue you a full refund minus a 10% restocking fee in the form of an in store credit within 30 days on all unopened products. We must be notified of all returns prior to their return shipment.

If you would like to return an item please ship it to our national warehouse. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Promotional items (T-shirts, Shaker Cups, etc.), may be kept in lieu of any inconvenience you may have incurred.

All International sales are final.

9. Damaged or Incorrect Items

In the unfortunate event that any of your products arrive damaged, or if there has been an error in your order, please contact our Customer Service Department within 48 hours and we will be happy to assist you in resolving this matter.

10. Shipping Information

Shipping Policies:

1. Enjoy free shipping in Canada on us! You shop – we ship!
2. Glass bottles are not insured by Canada Post. All glass bottles are packed carefully to help prevent damage.
3. We are currently unable to ship to the US and internationally
4. All orders within Canada will include a tracking number. Your tracking number can be found in your confirmation email after your order has been shipped.

Shipping Time

1. Orders received prior to 2:00 pm PST will usually be processed and shipped the same day (excluding weekends and holidays). During peak periods, orders may not be processed until the following day.
2. All parcels are shipped by Canada Post Expedited Parcel - Depending on what Province and city you are in, shipping takes between 3-7 business days.
3. If a product that you have ordered is not available or on back- order, you will receive an email from us before your order has been shipped out and we will offer the following: We can hold your order and ship everything once the missing product(s) are back in stock.
We can issue a refund or credit for the missing product(s).
4. You may also upgrade to Canada Post XPRESS POST (cost will be calculated at Check Out)

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Friends with Benefits…

We really believe in the power of our customers and we want to reward you for telling everyone you know about Bodyenergyclub.com!
Ask us how >

“LIKE” us on Facebook

Become our fan to enter a random weekly prize draw for a $100 gift certificate.
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